Changing software that your company has been using for years can be exhausting and intimidating, but change is inevitable in business, unless you want to be out of business. It can take weeks or even months to make the change and for everyone to learn and understand how to use it. The time investment can be staggering for the employer. I am saying this, and I’m the employee!
As the employee, should I not consider the cost of what it takes to do my job if something comes along that is equal to or better than something we currently have in place? Being open to change requires a certain mindset that I don’t often see.
We had a software system that works, already in place and it was adequate at best. It doesn’t do everything we would like it to do, and it comes with many headaches. We have learned to work around its shortcomings in our office and at times spend hours on the phone with tech support only to find out that the system can’t perform the way we want it to do.
In all honesty, the way we do things here in our office is not the norm. We spend more time on every aspect of our buys from the actual research prior to our campaigns to the maintenance during the campaigns. And don’t get me started on reconciliation of our clients’ buys and money. The details of these aspects we take benefits our clients. I haven’t seen a software program yet that has been able to check all of our boxes and not break the bank.
My employer recently asked me to do some research on a software program that is has become more popular in our industry over the last couple of years, that could possibly replace our existing system. One of the most important things we needed to keep in mind was our clients and we first had to ask ourselves, will our clients benefit from this change, or will this change make delivering information back to our clients become an issue?
After we had determined that the system could deliver what we needed for our clients it then became a process for each one of us to test this new system to make sure it would work for our individual duties. Most of us use the software slightly differently. It was during the information gathering and research on this new software that I saw anxiety, among its users. Change is hard especially when it’s something you have been doing for decades.
I was fortunate enough to have owned my own business prior to coming here to A3 Media. It was during this time that I was forced to look at things differently being the employer. As an employee you typically are not thinking of what it takes to keep a business running and the day-to-day operational expense and hassle. It’s important that the employees keep an open mind especially when it comes to vetting new companies and the employer to understand the tools their staff needs to effectively do their jobs. There are always two sides, and it really does have to work for both parties for success.
The amount of research on this new system and time spent was truly staggering. As I mentioned earlier there is a large investment associated with this entire process and this time from the employees is paid for by their employer. This investment should be treated with the same care we as employees would give to researching a college for our children.
For things to work, doesn’t mean it has to work equally as well for everyone, but it needs to work for everyone. Just because an employee doesn’t want to make the shift, if their employer is willing to invest the money into the new software and training necessary, employees need to embrace the changes. While everyone should have their input in the end a business can’t win staffed by a group of naysayers.
Business can’t afford to stay in one place and be complacent. Everyone can benefit when there is a fair and open-minded assessment. Sometimes you need to be willing to move out of your comfort zone with an open mind and no preconceived notions.
Because business cannot grow stagnant and still compete and at the end of the day, business employs us all!